Frequently Asked Questions
We are asked similar questions and give similar answers - here's a few which might help.
- Q. How do I bring my goods in?
- Q. What size storage space will I require?
- Q. When may I access my goods?
- Q. Do I share a storage space with anyone else?
- Q. Can anyone else access my storage space?
- Q. How often do I have to make payments? Is there a discount for long term?
- Q. Can I receive my storage account from Monash Self Storage by email?
- Q. Can I change my storage space if I increase or decrease my storage needs?
- Q. How do I make a payment?
- Q. I'm ready to move out! How much notice do I need to give?
- Q. What other services do you provide?
Q. How do I bring my goods in?
There are several ways to bring your goods in! Monash Self Storage offers a Free Move-in Trailer* or you may use your own. Alternatively, we can recommend a reliable and diligent removal firm. Once you arrive at our facility, there are numerous goods trolleys for your use and a goods hoist if you have a unit upstairs.
Q. What size storage space will I require?
Monash Self Storage has a variety of Storage spaces. Make a list of your items to be stored, contact one of our friendly Storage Consultants and they will assist you in determining a suitable size.
Q. When may I access my goods?
You may access your storage space as many times as you like within our normal opening hours which currently are Monday to Friday 8am - 5.30pm and Saturdays 9am to 4pm. We are closed Sundays and Public Holidays.
Q. Do I share a storage space with anyone else?
No, you get your own individual space. Put your own padlock on the door, and only you (or your nominated representatives) hold the key.
Q. Can anyone else access my storage space?
Only if you nominate someone in writing or by password authority. However, under certain circumstances, the owner may need to access the storage space in accordance with the provisions of the standard self storage agreement.
Q. How often do I have to make payments? Is there a discount for long term?
All rental payments, are payable in advance, on a month by month basis. You may make longer term pre-payments and enjoy a discount for doing so. Please ask us for details.
Q. Can I receive my storage account from Monash Self Storage by email?
Yes you can. Just speak with one of our Storage Consultants and they will organise this for you.
Q. Can I change my storage space if I increase or decrease my storage needs?
Yes you can. As part of our flexible approach to your storage needs, speak with our Storage Consultants and they will advise you on the best option to suit your needs.
Q. How do I make a payment?
Monash Self Storage has facilities for EFTPOS, credit card (auto payment optional), telephone/fax payments, cheque and cash. Payment by internet banking or bank transfer can also be arranged, just ask for details.
Q. I'm ready to move out! How much notice do I need to give?
We require seven (7) days notice prior to vacating your storage space; this may be via written or verbal advice. On the day of move out we will get you to complete an “End of Rental Notice”.
Q. What other services do you provide?
We provide access to all the essentials and useful extras you might require for your self storage unit or packing needs. Free trolley use for instance, with fork lift and pallet facilities available and also fax and photocopying.
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